I am a seasoned professional with 8+ years of solutions engineering and SaaS sales experience. Recognized for demonstrating a natural aptitude for building solid customer relationships, as well as for devising strategies for increasing client retention. As such, I have consistently exceeded sales and performance goals, and I am adept at achieving maximum revenue impacts with minimal resource expenditure. Post-sale, I am an experienced Customer Success Engineer having many years’ background guiding and supporting new and current enterprise customers.

Professional focal points include solution delivery lifecycle, customer success, API integration, Agile methodologies, iterative planning, requirement gathering, adaptive processes, and business analysis. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as team leadership, continuous improvement, and data-driven decision making to support efficiency and maximum returns.

Currently, I am a Network Engineer with GeoLinks. In this role, I evaluate, prioritize, and resolve escalated networking support tickets with a focus on maintaining high levels of customer satisfaction. Prior to this role, I was a Solutions Engineer with ProductPlan where I provided a first-class client experience while managing pre- and post-sale customer success solution delivery and support for web-based products and RESTful API. I also served as a trusted advisor to clients by addressing questions and alleviating concerns. In addition, I liaised with senior leadership, stakeholders, and cross-functional teams to ensure the company’s sales support structure was driving the business forward with minimal challenges.

Colleagues describe me as a progressive, driven, down-to-earth, solutions delivery and SaaS sales expert who can be relied on to offer superior solutions that consistently deliver profitable results.

I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through my Linkedin Profile if you wish to connect.